About the Role: The Operations Manager – Move is responsible for the daily execution and performance of the moving operation. This role oversees dispatch logistics, crew assignments, job scheduling, and operational coordination to ensure moving services are delivered safely, efficiently, and with exceptional customer experience. Working closely with the Assistant General Manager and General Manager, the Operations Manager ensures move jobs are properly scheduled, routed, and executed while maintaining compliance with tariff regulations, valuation documentation requirements, and safety standards. This leader also supports crews throughout the day, resolves operational challenges, and ensures all move operations meet company performance expectations.
What You’ll Do (Responsibilities of the Role)
Daily Dispatch & Logistics Management
· Manage daily dispatching, routing, and scheduling for all moving jobs.
· Coordinate crew assignments and ensure appropriate staffing for each move.
· Monitor job progress throughout the day and adjust schedules or resources as needed.
· Communicate accurate ETAs and schedule updates with customers and internal teams.
Customer Communication & Service Recovery
· Serve as the primary operational contact for customers on moving day.
· Communicate proactively with customers regarding job timing, updates, or changes.
· Resolve customer concerns and execute service recovery when issues arise.
· Ensure customers receive professional and positive experience throughout the move.
Tariff & Documentation Compliance
· Ensure all moving jobs comply with tariff regulations and company policies.
· Verify that valuation coverage, contracts, and required documentation are completed accurately.
· Maintain proper paperwork and job records to meet compliance and audit standards.
· Reinforce proper documentation procedures with crews and operational staff.
Safety Leadership
· Lead safety oversight for moving crews including pre-shift safety briefings and operational training.
· Ensure compliance with Hours of Service (HOS) regulations and safe driving practices.
· Reinforce proper lifting techniques, equipment use, and job-site safety procedures.
· Monitor safety performance and address risks proactively.
Crew Management & Operational Support
· Provide daily leadership and operational support to moving crews.
· Coach crews on efficiency, customer service, and job execution standards.
· Monitor job performance and provide feedback to improve crew productivity and service quality.
· Support the Assistant General Manager with team development and training initiatives.
Labor Coordination & Reporting
· Partner with the Labor Specialist to reconcile daily labor and job performance.
· Ensure accurate reporting of labor hours, job completion, and operational metrics.
· Track operational KPIs and identify opportunities to improve efficiency and productivity.
What You Bring (Experience Needed for the Role)
· 2+ years of experience in operations, logistics, dispatching, or service management.
· Experience managing crews or frontline operational teams.
· Strong organizational and scheduling skills in a fast-paced environment.
· Ability to manage daily operational logistics and resolve issues quickly.
· Experience in moving, logistics, home services, or transportation preferred.
· Familiarity with tariff regulations, valuation documentation, and operational compliance preferred.
· Strong communication, leadership, and problem-solving skills.
· Valid driver’s license required.
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
