Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources

About the Role

The Assistant Operations Manager plays a critical support role in ensuring the daily success of our local College HUNKS Hauling Junk and Moving franchise. This position works closely with the Operations Manager to execute day-to-day operations, develop team members, uphold brand standards, and deliver an exceptional customer experience. The Assistant Operations Manager serves as a hands-on leader, problem-solver, and culture champion within the operation.

Key Responsibilities

Operations Execution & Support

· Support the execution and continuous improvement of operational systems and processes to drive efficiency, consistency, and service excellence.

· Assist with daily dispatching, scheduling, and coordination of moving and junk removal crews.

· Conduct customer welcome and confirmation calls and assist with day-of-service issue resolution.

· Help investigate, document, and resolve customer concerns and damage claims in a timely and professional manner.

· Participate in truck, equipment, and facility check-in/check-out procedures to ensure readiness and accountability.

· Monitor and input daily operational metrics and performance data.

· Support end-of-day closing procedures and ensure operational compliance with safety and legal standards.

· Assist with ordering, inventory management, and organization of office, truck, and marketing supplies.

· Reinforce punctuality, safety, professionalism, and adherence to brand standards.

People Leadership & Team Development

· Assist with recruiting, interviewing, onboarding, and training new team members.

· Coach and support team members in sales behaviors, customer service, safety practices, and job performance.

· Provide real-time feedback and reinforcement to crew leaders and team members in the field.

· Help foster a positive, accountable, and high-performance team culture.

· Identify and encourage leadership development opportunities within the team.

· Model College HUNKS core values, professionalism, and a solutions-oriented mindset.

Marketing, Sales & Partnerships

· Support local marketing initiatives and brand visibility efforts.

· Assist in building and maintaining relationships with local referral partners and community organizations.

· Participate in networking events, community outreach, and professional associations (e.g., NAPO, NASMM).

· Help coach and support team members involved in sales, reviews, and promotional activities.

· Reinforce consistent customer follow-up and reputation management practices.

Financial & Strategic Support

· Assist the Operations Manager in monitoring daily and weekly performance against budget and goals.

· Help review key reports (including P&L, KPIs, and scorecards) and identify trends or opportunities for improvement.

· Support the implementation of scalable systems, tools, and best practices to support business growth.

· Provide feedback and recommendations to leadership based on frontline operational insights.

QUALIFICATIONS:

2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!)
Valid driver’s license (CDL preferred but not required)
College degree preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employment Opportunities With College HUNKS

As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.

A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.

COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).

College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.

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College HUNKS Culture

Our purpose is to “Move the World” emotionally by eliminating stress for people who are moving or dealing with clutter, and by creating opportunities for entrepreneurs and hard workers who are eager to learn how to build a business. We do it by living out our core values.

Our four core values are:

Building Leaders

Mentor employees to help them learn and take on responsibility, and advance in business and in life.

Always Branding

Always being professional and aware of how others see you, whether or not you are with a customer.

Create a Fun, Enthusiastic, Team Environment

The kind of environment in which morale is high and people flourish.

Listen, Fulfill, and Delight

Paying attention to others and showing extra courtesy or adding a little spark to their day.