Account Specialist:
To deliver high levels of service to our National Account and Franchise Partners by offering a concierge scheduling service for junk and move jobs that results in high levels of satisfaction and increased job revenue from each account.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Respond to scheduling requests and inquiries from Assigned accounts via email phone; and ensure jobs are booked accurately and within agreed upon time frames
- Create and optimize follow up systems for unbooked leads and ensure every request has a resolution
- Accurately categorize leads coming in for each account so we can measure success
- Find solutions for leads that can't be serviced due to location or availability in order to maximize NASA job opportunities
- Ensure partners receive requested post job paperwork including (claims, photos, donation receipts, inventory lists, additional services forms, etc)
- Resolve client issues; escalate to Operations Manager when appropriate
REQUIRED EDUCATION & EXPERIENCE:
- High school diploma or general education degree (GED)
- Prioritization: Schedule your week and complete tasks in order of urgency & importance
- Attention to Detail: accurately complete tasks with minimal errors
- Communication Skills: Have professional & productive interactions with Franchise Partners, NASA partners and internal team members; proactively bring up issues to your internal team
- Problem Solving: Proactively look for and recommend solutions to issues.
- Sales Acumen: Ability to close leads by overcoming objections, selling value of CHHJ services.
REQUIRED AVAILABILITY:
- Availability needed would be 11am – 7pm eastern Monday thru Friday (during busy season, this person would be off every 4th Friday and work every 4th Saturday as there will be a rotation in working Saturdays with the other Account Specialists
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
