About the role:
The Regional Operations Manager (ROM) is responsible for driving operational excellence, profitability, and leadership development across multiple College H.U.N.K.S. corporate locations. This role ensures consistency in performance, culture, compliance, and customer experience while supporting General Managers and their teams to achieve division growth and margin targets. The ROM serves as a coach, strategist, and culture-carrier — reinforcing The H.U.N.K.S. Way while leading through data, systems, and accountability. This position is ideal for someone with proven multi-unit leadership experience who thrives in a fast-paced, people-driven, service-oriented business.
This includes, but is not limited to, the following:
· Lead, coach, and support General Managers to ensure execution of The College H.U.N.K.S. Way across all assigned markets.
· Oversee daily operational performance metrics, ensuring consistency in dispatch, scheduling, fleet, and safety compliance.
· Conduct regular on-site business reviews and audits to monitor standards, systems, and adherence to brand compliance.
· Implement process improvements that increase operational efficiency, client satisfaction, and profitability.
· Own divisional P&L performance, including weekly and monthly revenue, labor, and profitability reporting.
· Partner with General Managers to analyze KPIs, identify trends, and develop improvement plans to hit revenue and EBITDA goals.
· Develop and manage annual budgets and forecasts in alignment with corporate growth targets.
· Recruit, coach, and develop A-Player leaders through the Building Leaders model (MAWL).
· Build a deep leadership bench by mentoring high-potential team members into future management roles.
· Reinforce a Fun, Safe, and Winning culture in every market, aligned with our Core Values: Always Branding, Building Leaders, Listen, Fulfill & Delight, Fun Safe Winning Team.
· Ensure all locations operate in full compliance with DOT, FMCSA, and state moving tariff regulations.
· Monitor fleet safety, claims management, and regulatory reporting.
· Partner with HR and Legal as needed to ensure adherence to all employment and safety standards.
· Support the launch of new corporate locations and assist with market readiness (staffing, training, fleet setup, and compliance).
· Pilot new systems, programs, and best practices for future franchise rollout.
· Collaborate cross-functionally with Marketing, Recruiting, and Finance to achieve scalable growth.
Required Experience and Skills:
· Bachelor’s degree or equivalent leadership experience.
· 3+ years of multi-unit operational leadership in a service, logistics, or franchise environment. Ideal experience would be managing $10 Million + in Service-Based Business.
· Proven record of driving growth, profitability, and operational excellence across multiple locations.
· Strong business and financial acumen; confident interpreting P&L and KPI dashboards.
· Experience in the moving, logistics, or field service industry strongly preferred.
· Must have a valid driver’s license and clean driving record.
· Willingness to travel up to 50% between markets.
PERSONAL ATTRIBUTES:
- Ability to coach and train.
- Desire for development for self and team.
- Excellent communication skills.
- Positive mindset.
- Must be self-disciplined and have the ability to work under limited supervision.
- Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
