Dispatcher/Planner
About the Role: Ready to put your exceptional organizational skills and logistics expertise to work? Do you thrive in a fast-paced, team-oriented environment? Then College H.U.N.K.S. Hauling Junk & Moving wants you! As one of the nation's largest (with more than 180 locations) and most trusted local moving companies, we are now expanding with an exciting new long-distance division! We are on the hunt for a skilled Dispatcher/Planner with a minimum of five years interstate with military moving dispatching/planning experience to join our Operations Department.
What You’ll Do:
Responsibilities
- Fostering a team-oriented work environment and maintaining positive relationships with our H.U.N.K.S. (our crew members!), clients, and sales staff.
- Must have experience utilizing military and other load boards, accepting shipments, and a comprehensive understanding of all necessary paperwork for each job based on its class rating.
- Reviewing and coordinating daily operational requirements, then assigning crews and resources accordingly.
- Ensuring all crews are dispatched in a timely manner in compliance with our dispatch schedule.
- Maintaining constant contact with on-site team Captains as necessary to ensure an efficient and effective service experience for our clients while ensuring we are in full compliance from both an FMCSA and military rules and regulations.
- Managing policies, programs, and procedures for dispatch operations, including schedules, routes, assignment of drivers and vehicles, and other operational activities.
- Analyzing proposed schedules and rates, initiating the preparation and distribution of proposed trip schedule changes, and submitting analyses of data and rescheduling recommendations.
- Working within Safety & Compliance to ensure our team Captains/drivers comply with regulations, permit requirements, licensing, and driver qualifications from a state, federal and military perspective.
- Monitor the proficiency of our crews and recommend awesome process improvements and training solutions to make our service even better.
- Performing other duties as assigned to keep our operations running smoothly.
- Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.
- Review and coordinate daily operations requirements and assign crews and resources accordingly.
- Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.
- Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client. Additionally, monitor and interrupt ELD reports to ensure our teams are on track for their jobs.
- Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.
- Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations.
- Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.
- Coordinate with a variety of military warehouses and TSP’s to arrange SIT.
- Collaborate with the VP Long Distance to monitor the proficiency of the crew and recommend process improvements and training solutions to enhance service to the client.
Performs other duties as assigned.
What You Bring:
Experience
- High school diploma, or GED required.
- Minimum of five years' experience Dispatching/Planning household goods and/or military shipments. Must be fully versed in accepting jobs from military and other load boards.
- Ability to read, interpret documents and apply safety rules, operating and maintenance instructions, FMCSA protocols and procedure manuals.
- Ability to prepare routine reports and correspondence.
- Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
- Must be legally authorized to work in the US
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
