About the Role: As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands-on leadership position for someone who thrives in a fast-paced, service-based business.
What You’ll Do:
Leadership & Team Development
• Recruit, hire, train, and retain top talent across frontline and leadership roles
• Coach, mentor, and hold team members accountable to performance expectations
• Foster a positive, high-energy culture aligned with our H.U.N.K.S. core values
Operations & Execution
• Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
• Manage fleet maintenance, equipment, supplies, and inventory
• Drive compliance with safety standards, company policies, and regulatory requirements
Sales & Customer Experience
• Ensure high conversion rates on inbound estimates and outbound sales follow-up
• Oversee delivery of white-glove customer service on every job
• Lead by example in handling high-priority clients and complex jobs
Financial Management
• Own and manage the P&L, including revenue targets, COGS, labor, and overhead
• Monitor KPIs and implement improvement strategies to maximize profitability
• Forecast staffing needs and schedule effectively to match demand
Growth & Strategy
• Collaborate with marketing and BD teams to grow local brand awareness and lead flow
• Identify and pursue B2B and referral opportunities
• Drive continuous improvement in processes, tools, and team performance Performs other duties as assigned.
What You Bring:
Experience
• 3+ years of leadership experience in operations, logistics, or service-based industries
• Proven success in managing teams and driving performance
• Strong business acumen with experience in budgeting and P&L management
• Excellent communication, decision-making, and conflict-resolution skills
• High level of personal accountability and professionalism
• College degree preferred but not required
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
