About the role: The Operations Manager plays a vital role in the daily success of our local College HUNKS Hauling Junk and Moving franchise. This leader is responsible for the execution of operations, team development, and client satisfaction. We're especially seeking individuals with backgrounds in leadership and public service—retired or former law enforcement professionals are strongly encouraged to apply! Your ability to lead with authority, communicate with respect, prioritize safety, and maintain high standards aligns perfectly with our mission and team culture.
This position includes, but is not limited to, the following:
Operations:
- Create, refine, and implement operational processes that drive consistency and efficiency
- Conduct Welcome/Confirmation calls to clients
- Investigate and resolve damage claims quickly and professionally
- Manage moving labor and staffing to align with performance goals
- Schedule crew shifts and maintain effective coverage
- Input and monitor daily performance metrics
- Oversee truck and equipment check-in/out procedures
- Order and manage marketing supplies
- Manage end-of-day shop closing procedures
- Ensure all operations comply with safety and legal standards
- Foster a culture of accountability, punctuality, and operational excellence
People:
- Hire, train, and develop team members to meet and exceed business goals
- Coach team members in the areas of sales, customer service, safety, problem-solving, and project management
- Lead by example and build a culture aligned with the company’s mission and core values
- Identify and grow future leaders within the team
- Promote a respectful, honest, and team-oriented workplace
Marketing & Partnerships:
- Develop and maintain partnerships with complementary local businesses
- Attend networking and professional organization events (e.g., NAPO, NASMM)
- Oversee and coach sales team members
- Promote brand visibility through community engagement and local events
- Support implementation of local marketing campaigns
Finance & Strategy:
- Manage the business to budget and financial targets
- Review and analyze monthly P&L reports and communicate insights to leadership
- Identify areas for operational improvement based on financial and performance data
- Track key performance indicators (KPIs) and adjust strategy as needed
- Structure scalable systems and tools that support sustainable growth
Experience and Skills:
- Bachelor’s Degree in Business Management or relevant experience.
- Minimum 3 years’ experience managing service-based operations (moving, logistics, home services, etc.) preferred.
- Proven track record in Sales, Marketing, and Operational Management preferred.
- Confident and proactive communicator; must be able to manage positive relationships with clients and team members
- Must possess the ability to make informed, data-based decisions and adapt to challenges on the fly.
- Must be safety and liability conscious.
- Must possess strong leadership skills and the ability to drive process and strategy adoption amongst the team.
- Strong written, verbal, and presentation communication skills.
- Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
- Self-disciplined, results-driven, and capable of working independently.
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Retired or former law enforcement professionals are strongly encouraged to apply: We value the leadership, integrity, safety-first mindset, and respected authority that professionals from this background bring to our team environment. Your service-driven mindset and operational discipline are a perfect fit for leading our teams and delivering exceptional client experiences.
When you join the Brand Central Team of CHHJ, you’ll enjoy:
- Comprehensive health, dental and vision benefits.
- Paid time off (PTO) and holidays.
- 401(k) program with a generous company match, life insurance and short- and long-term disability.
- Casual, flexible and FUN (!) work environment.
- Discounts on Moving & Junk Removal Services based on years of service.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
