Job Responsibilities
· Provide professional and accurate move consultations by selling all products and services to best complete the needs of the customer.
· Update all notes on the estimate once completed. This includes any information that can make better and more personal experience for the client. Be as detailed as possible.
· Follow up with client until they book our services.
· Assist in the achievement of financial goals and objectives by continually increasing sales and minimizing expenses.
· Collaborate with General Manager and Franchise Partner to increase residential and commercial move revenue and develop strategic relationships with potential and existing customers.
· Maintain thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of COLLEGE HUNKS MOVING® and effectively oppose any customer objections.
· Track your metrics / booked jobs and submit your commission no later than Monday following the end of the pay period.
The COLLEGE HUNKS MOVING® Move Consultant is also responsible for networking with local businesses and apartment complexes to help grow leads and partnerships. Transportation is provided as well as a laptop. Compensation for this position is a base rate plus unlimited commission.
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. In this role, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.
• Bachelor’s Degree in business, management, or other related field is preferred.
• A minimum of one year of business, management, sales or other relevant experience is required. COLLEGE HUNKS MOVING® or moving industry experience is preferred.
• Demonstrate understanding and application of effective selling strategies and techniques
• Demonstrate ability of consistently meeting and/or exceeding sales goals
• Strong team player who works productively with a wide range of people and personalities
• Excellent customer service skills (friendly, courteous and helpful)
• Excellent oral and written comprehension and communication skills
• Understanding of and commitment to customer service and the core values
• Ability to analyze and solve problems effectively
• Valid Driver’s license and clean driving record; must be able to be insured under the franchise auto insurance plan
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.
Once you start converting estimates to jobs on your own without direct supervision, your commission from those jobs will be 2%. That commission will be paid on the actual job revenue. You will not receive commission for any jobs “grossly” under-estimated or over-estimated – 10% or more. It will be your responsibility to track and submit your commissions.
$40,000 - $50,000 includes salary plus commissions
The Move Consultant must have a valid Tennessee driver’s license.
The Move Consultant is expected to maintain at least a 55% conversion rate (estimates to jobs booked).
The majority of the time, you will have access to a company vehicle to perform estimates in the field. For those times that it makes more sense or the need arises to use your own vehicle, you will be reimbursed at the IRS rate per mile.
Other duties will include (but not limited to) collecting prepayments for move jobs (over the phone), assisting with welcome calls to future customers, and following up on sales leads. There are other operational tasks that you may be required to perform from time to time.
Critical performance factors:
o On time – All of the Time
o Exhibition of leadership skills
o Exceptional customer service (as observed and illustrated by all positive customer reviews)
o Safe driving
o Always representing College HUNKS Hauling Junk & Moving in a positive manner
o Truck, associated equipment and materials kept clean and well maintained
We have a few of non-negotiables:
1. Safety first!!! Safety for you, safety for our customers and others you'll come in contact with, safety of our service vehicle, and safety of customer’s or other’s property
2. Highest level of customer service - always be honest and act with integrity, courteous, friendly, transparent about our services and pricing – be on time to work and to customer jobs - be respectful of all
3. You will at all times conduct yourself as an exemplary Jacksonville HUNK (Honest, Uniformed, Nice, Knowledgeable service)
